The rules, in the same plain words as everything else.

What actually forms our agreement

The job itself is governed by what you and I agreed in writing before the work started — the price, what is included, and when you pay. That is normally a WhatsApp message or an email, followed by the invoice. It is the real agreement.

This page fills in everything we did not discuss. If this page and what we agreed for your job disagree, what we agreed for your job is what counts.

Nothing starts until you know the price. That is the whole way this business works, and it is not something buried in a terms page.

Prices

The fixed prices published on the price page are real prices for those exact jobs, and they are what you pay for them. They are between ₹499 and ₹12,999 because those are the jobs small enough that quoting each one separately wastes more of your time than doing it.

Anything larger is quoted on its own after we have talked, and the price calculator on this site gives an estimate to argue with, not a bill.

Once a price is agreed for your job, that is the price. Nothing gets added later because the work turned out harder than I expected. If you ask for something that was not in what we agreed, that is a separate thing — I tell you what it costs before I build it, and you decide.

Published prices can change for future jobs. A price already agreed with you does not change. Any tax that applies by law is shown on the invoice.

What is never inside the price

Some costs are paid to other companies, not to me, and they are never part of any figure I quote:

• chevron_rightThe domain name, bought in your name and renewed every year
• chevron_rightHosting and business email, billed by the hosting company
• chevron_rightPrinting and courier, which are paid at what they actually cost
• chevron_rightAdvertising budget paid to Google or Meta, on your own card
• chevron_rightPayment gateway charges, which are a percentage taken by Razorpay or Stripe
• chevron_rightSMS and WhatsApp API charges, billed per message by the provider

I will tell you what these come to before you commit to any of them, and I do not add anything on top of what they cost.

Payment

How you pay is agreed at the same time as the price, before work starts, and it is written down with everything else.

Small jobs are usually paid once you have the finished thing in your hand. Larger ones are split into stages, so you are never paying far ahead of what has actually been done, and a stage payment falls due when that stage is delivered.

You get a proper invoice for every job, with the terms we agreed written on it. If an invoice sits unpaid, I will chase it by WhatsApp before I do anything else — but work stops until it is settled, and files, source material and accounts are handed over once the job is paid for in full.

What you need to give me

Most jobs need something from you: your text, your photographs, your logo, your price list, access to an account. The date I give you assumes those arrive when I ask for them. If they do not, the date moves — that is arithmetic, not a penalty.

What you send me has to be yours to send. If you give me a photograph, a font, a logo or a piece of writing that belongs to somebody else, and they come after it, that is on you and not on me. If you are not sure whether you have the right to use something, ask me and we will find something you clearly do.

I will not build something illegal, something designed to mislead people, or something that pretends to be a business it is not. I would rather lose the job.

Changes and approval

Reasonable changes while a job is in progress are normal and expected — that is what a draft is for. Redoing something from the beginning because you have changed your mind about the whole idea is a new job, and I will tell you what it costs before I start it.

When you approve a design or a page, that is the version that gets built, printed or published. For anything that goes to a printing press, the proof you approve is what gets printed, and a mistake in an approved proof cannot be undone afterwards. Read it properly — the spelling of a name, the phone number, the date.

Who owns the finished work

You do, once the job is paid for in full. The design, the pages, the files — yours, to use, change, or hand to somebody else later.

The domain, the hosting, and your Google and social accounts are registered in your name wherever that is practical, and they stay under your control. A few things genuinely cannot work that way — a payment gateway has its own account rules, and some services are billed through mine. Where that happens I say so at the time. If you ever want to move away from me, you take everything with you and you do not need my permission.

Two things stay mine. The tools and general code I reuse across jobs remain mine to reuse. And unless you tell me not to, I may show the finished work as an example of what I do — a screenshot, your business name, a link. Say the word and I will not.

Timelines

Dates I give you are honest estimates from someone who has done the job before, not guarantees underwritten by a large company.

If something is going to be late, you hear it from me the same day I know, not after the date has passed. Delays caused by waiting for your content, your approval or a third party's account move the date by the same amount.

The monthly care plans

Nexvora Care is optional and always has been. Your website is yours once it is paid for, and it keeps working whether or not you ever pay me again.

Each plan states out loud how much of my time it includes each month. That allowance does not roll over into the next month. Looking after what already exists is inside the plan; building something new is not, and the price page lists exactly which is which.

You can stop a plan whenever you like — see the refunds page for what happens to money already paid. If I ever have to stop offering a plan, you get a month's notice.

What I do not promise

I will not tell you what you want to hear in order to get a job, and this is the part where that costs me something.

• chevron_rightNobody can guarantee a position in Google results. I will build the site properly, mark it up correctly and set your Google Business Profile up so that it has a fair chance, and anyone who promises you the first place is guessing or lying.
• chevron_rightI cannot guarantee sales, enquiries or visitors. A website makes you findable and credible; it does not make people want what you sell.
• chevron_rightSoftware has bugs. I fix what I built when you find something wrong with it, but no site anywhere is perfect on the first day.
• chevron_rightHosting companies, Google, Meta and payment gateways go down sometimes, change their rules, and occasionally close accounts. When that happens I will help you sort it out, but the outage is not mine and I cannot promise it will not happen.

How far my responsibility goes

If I get something wrong, I fix it. That is the first and usually the only remedy either of us needs.

Beyond that, if it ever came to money, what I can be held liable for is limited to what you actually paid me for that job. I am not liable for business you believe you lost, profits you expected, or costs somebody else charged you — and not for anything caused by a third-party service failing, by content you supplied, or by changes somebody else made to the work after I handed it over.

None of this limits anything that cannot lawfully be limited.

Using this website

Read it, share it, quote it, send the link to anyone. What you may not do is copy the pages, the writing, the design or the images to pass off as your own, or scrape the site to rebuild it somewhere else. The words and the layout of this site are mine.

Screenshots of work built for clients are shown with their business names because that work is public. Those names and logos belong to those businesses. Google, Meta, WhatsApp, Razorpay and the other product names on this site belong to their owners, and mentioning them does not mean they endorse me.

Links out to other sites are there because they are useful. What is on the other end is not mine and is not something I check regularly.

If we ever disagree

Message me first and say what is wrong. Almost everything gets sorted out in one conversation, and I would far rather fix it than argue about it.

If it cannot be sorted out that way, Indian law applies and the courts at Kolkata, West Bengal have jurisdiction.

If this page changes

This page was last changed on 21 August 2026. A change here applies to work agreed after that date, never backwards to a job we already shook hands on.

You can reach me on WhatsApp at +91 98042 43159, or by email at sarkarsantanu69@gmail.com. Bengali, Hindi or English is fine, and a voice note is fine.