The things people are too polite to ask.

Yes. That is the normal way this starts. Tell me what your business does and what you want a customer to be able to do: see your products, book a slot, order something, find your shop. I will work out the rest and tell you what I think you need, and what you do not.

Websites come as three plans: Just get me started at ₹5,999 (a five-page website with your Facebook, YouTube and Google Business Profile set up), Get my business online at ₹11,999 (the full plan, with logo, visiting card and post designs) and Run it yourself at ₹15,999 (the full plan plus a private edit panel so you can change the site yourself). On Get my business online or Run it yourself you can add the business dashboard for ₹500 a month on top of the monthly service, to run your customers, fees, stock and expenses from your phone. Small jobs run from ₹499. Anything bigger, like an online shop, gets its own number. You will know that number before any work starts.

Yes, on the Run it yourself plan (₹15,999). Once the plan is paid, a Login button appears on your website and opens a private edit panel that matches your website section by section. You can change text, photos, prices, phone number, address and social links any time, and hide a section you have no content for yet. The design stays protected, so nothing can break. On the other plans, just WhatsApp me the change.

It is an add-on to the Get my business online and Run it yourself plans: ₹500 a month on top of the plan's monthly service. You do not need the edit panel to have it. You and your staff log in from your own website and see one simple screen for the business: today's collection, pending fees or bills, who has not paid, expenses, stock, and a monthly or yearly report you can save as PDF. The screens change with the kind of business: a coaching centre sees students, batches and fees; a shop sees items, stock and bills; a clinic sees patients and appointments. It is made for a phone and for someone who has never used software before. One tap sends a WhatsApp reminder to anyone who owes you money.

Yes, and there is a whole price band for it: ₹499 to ₹12,999. A poster, a visiting card, a brochure, a flex or sunpack board, Facebook and Instagram post designs, a Facebook business page or YouTube channel set up, a presentation, a bio-data, a quotation or bill format, an Excel sheet that calculates, a QR-code menu page, a small tool to replace one spreadsheet. Send it on WhatsApp; most of it comes back the same day and the smallest jobs within minutes. A lot of people start here before they ask me about a website, which is a sensible way to do it.

We agree it at the same time as the price, before any work starts, and it is written down with everything else. Small jobs are usually paid once you have the finished thing in your hand. Larger ones are split into stages so you are never paying far ahead of what has actually been done. Whatever we agree is what you pay. Nothing is added to the bill later because the job turned out to be harder than I thought. If you ask for something that was not in what we agreed, that is a separate thing: I will tell you what it costs before I build it, and you decide.

Yours. Domain, hosting, Google and social accounts are registered to you wherever that is practical, and they stay under your control. A few things genuinely cannot work that way: a payment gateway has its own account rules, some third-party services are billed through mine, and occasionally a customer would simply rather I hold the technical side. Where that happens I will say so at the time and tell you what it means. Everything that can be in your name is, and if you ever want to move away from me you take it with you without needing my permission.

Not unless you want to. The website is yours once it is paid for. There is one optional monthly service (AMC) for each plan: Basic at ₹399 a month with Just get me started, Gold at ₹599 with Get my business online and Platinum at ₹799 with Run it yourself. It keeps the hosting, domain, backups and security in order and covers the small changes the plan says. The edit panel on Run it yourself is included in the plan. The business dashboard add-on is ₹500 a month on top of Gold or Platinum, because it lives on a server and a database that I keep running, backed up and safe for you; it is switched on when the month is paid, and your website keeps working even if you stop. Take the monthly service if you would rather not think about any of this, and leave it if you would.

Most of the work runs on phone, WhatsApp and video call, and that keeps your cost down. If you would rather sit across a table, say so and we will find somewhere in Kolkata to meet. Some jobs are better done face to face, and for those I will travel. Whether yours is one of them is my decision, and I will tell you plainly either way. If I do come, you arrange the travel, the stay and the food, and I do not charge extra for the trip itself.

Bengali, Hindi or English, whichever is easiest. A voice note is fine. So is a photograph of something you have written on paper.

You hear it from me the same day I know, not after the date has passed. Sometimes a requirement turns out to be harder, or the plan needs changing. If something changes, I will tell you, even when the news is not good.

Often, yes. Send me the address and I will tell you honestly whether it is worth repairing or whether rebuilding it will cost you less in the end.

A proper invoice for every job, with the payment terms we agreed written on it. Nexvora is a registered MSME (Udyam UDYAM-WB-10-021416) based in Kolkata.