The things people are too polite to ask.

Yes. That is the normal way this starts. Tell me what your business does and what you want a customer to be able to do — see your products, book a slot, order something, find your shop. I will work out the rest and tell you what I think you need, and what you do not.

There is no one price, because a one-page website and a full online shop are not the same job. Tell me what you need and I will give you one number for it. You will know that number before any work starts.

Yes, and there is a whole price band for it — ₹499 to ₹12,999. A poster, a visiting card, a brochure, a flex or sunpack board, Facebook and Instagram post designs, a Facebook business page or YouTube channel set up, a presentation, a bio-data, a quotation or bill format, an Excel sheet that calculates, a 3-page website with a contact form, a small tool to replace one spreadsheet. Send it on WhatsApp; most of it comes back the same day and the smallest jobs within minutes. A lot of people start here before they ask me about a website, which is a sensible way to do it.

We agree it at the same time as the price, before any work starts, and it is written down with everything else. Small jobs are usually paid once you have the finished thing in your hand. Larger ones are split into stages so you are never paying far ahead of what has actually been done. Whatever we agree is what you pay — nothing is added to the bill later because the job turned out to be harder than I thought. If you ask for something that was not in what we agreed, that is a separate thing: I will tell you what it costs before I build it, and you decide.

Yours. Domain, hosting, Google and social accounts are registered to you wherever that is practical, and they stay under your control. A few things genuinely cannot work that way — a payment gateway has its own account rules, some third-party services are billed through mine, and occasionally a customer would simply rather I hold the technical side. Where that happens I will say so at the time and tell you what it means. Everything that can be in your name is, and if you ever want to move away from me you take it with you without needing my permission.

No. The website is yours once it is paid for, and it keeps working whether or not you pay me anything again. What is optional is Nexvora Care — a monthly plan from ₹299 where I look after the hosting, the backups and the security, and make the small changes as they come up: a new price, a new photograph, a new offer. Every plan says out loud how much of my time it includes, so nobody is guessing. Take it if you would rather not think about any of this, and leave it if you would.

Most of the work runs on phone, WhatsApp and video call, and that keeps your cost down. If you would rather sit across a table, say so and we will find somewhere in Kolkata to meet. Some jobs are better done face to face, and for those I will travel — whether yours is one of them is my decision, and I will tell you plainly either way. If I do come, you arrange the travel, the stay and the food, and I do not charge extra for the trip itself.

Bengali, Hindi or English, whichever is easiest. A voice note is fine. So is a photograph of something you have written on paper.

You hear it from me the same day I know, not after the date has passed. Sometimes a requirement turns out to be harder, or the plan needs changing. If something changes, I will tell you — even when the news is not good.

Often, yes. Send me the address and I will tell you honestly whether it is worth repairing or whether rebuilding it will cost you less in the end.

A proper invoice for every job, with the payment terms we agreed written on it. Nexvora is a registered MSME — Udyam UDYAM-WB-10-021416 — based in Kolkata.